Terms and Conditions
1. Introduction
Welcome to Roadrunner Freight Systems ("Roadrunner", "we", "us", "our"). By accessing and using our website, you agree to comply with and be bound by these terms and conditions.
2. Services Offered
Roadrunner provides transportation and logistics services, including driver recruitment, driver hire services, managed driver solutions, and related logistics support.
3. Booking and Payments
All bookings are subject to acceptance and availability. Payment terms will be provided upon booking. Roadrunner reserves the right to cancel or refuse bookings if payment terms are not adhered to.
4. Liability and Insurance
Roadrunner ensures compliance with industry safety standards and maintains appropriate insurance coverage. However, liability for loss, damage, or delay shall be limited to the maximum extent permissible by law. Roadrunner shall not be liable for circumstances beyond our control, including but not limited to natural disasters, strikes, or government restrictions.
5. Indemnification
You agree to indemnify and hold harmless Roadrunner from any claims, damages, or expenses arising from your misuse of our services or breach of these terms.
6. Cancellations and Refunds
Cancellations must be made in accordance with the terms outlined at booking. Refunds, if applicable, will be processed within 14 business days.
7. Compliance and Safety
All Roadrunner drivers and contractors adhere to rigorous compliance and safety protocols. Clients must provide accurate and safe loading/unloading conditions.
8. Intellectual Property
All content on our website, including text, graphics, logos, and images, is our property and protected by applicable intellectual property laws.
9. Third-Party Links
Our website may contain links to third-party websites. Roadrunner is not responsible for the content, privacy policies, or practices of third-party sites.
10. Complaints Handling
If you have a complaint, please contact us directly. We will acknowledge your complaint within 3 business days and aim to resolve it within 14 business days.
11. Governing Law
These terms are governed by the laws of Victoria, Australia. Disputes shall be subject to the exclusive jurisdiction of Victorian courts.
Privacy Policy
1. Collection of Personal Information
Roadrunner collects personal information including names, contact details, payment information, and employment-related details necessary for providing our services.
2. Use of Personal Information
- Provide and manage services.
- Process payments.
- Communicate with you.
- Ensure compliance and safety standards.
- Improve service quality.
3. Sharing of Information
We may share your personal information with third-party service providers, contractors, and regulatory bodies where required by law or to perform our services effectively.
4. Data Security
Roadrunner implements appropriate measures to secure your personal data against unauthorised access, alteration, disclosure, or destruction.
5. Data Retention
Your personal data will be retained only as long as necessary to fulfill the purposes for which it was collected, or as required by law.
6. Access and Correction
You have the right to access and correct your personal information held by Roadrunner.
